Probleem:


The writer operation failed because of a time-out between the Freeze and Thaw event. (VSS_E_WRITERERROR_TIMEOUT)



Error
[com.ahsay.afc.microsoft.MSExchangeExpt] The writer operation failed because of a time-out between the Freeze and Thaw event. (VSS_E_WRITERERROR_TIMEOUT)


Omschrijving:


Deze melding ontstaat als de backup in een "Failed state" is beëindigd door een onbekende reden.
AhsayOBM kan momenteel geen gebruik maken van de VSS wat nodig is voor een succesvolle backup.


 


Oorzaak:


Dit heeft vaak te maken met hardware issues.

De output van de vssadmin list writers zal er dan als volgt uit te komen zien.

Writer name: ‘Microsoft Exchange Writer’
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {088e9271-a67d-4bd4-82c6-b4b20c59fff4}
State: [9] Failed
Last error: Timed out


 


Oplossing:

- Check to determine whether the Exchange VSS writer state is showing as “stable”. If the writer is not stable, check the event log for hardware/disk events
- Open a cmd.exe session as an Administrator-level user
- run the following command: vssadmin list writers
-check the output for your desired VSS writer, here’s an example of a healthy Exchange VSS writer:

Writer name: ‘Microsoft Exchange Writer’
Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
Writer Instance Id: {3d54c40b-2bd3-4240-807a-2d02e344f706}
State: [1] Stable
Last error: No error



- Restart the Microsoft Information Store service
- Run vssadmin list writers again and confirm that the exchange VSS writer is now stable